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Job Summary:

Own the entire sales operations function for your team in Nairobi to ensure the organization meets its enrollment target and has the data, team and training in place to achieve targets in future intakes, while delivering a best-in-class learner experience.

Responsibilities

Operations

• Ensure attendance of students in various company events such as webinars, coffee with organization reps etc.
• Regularly and systematically share feedback on lead quality with the respective channel owners.
• Meet at least 2-3 students per week and document insights and learnings.
• Provide daily reporting of the team’s results.

Performance Management

• Motivate the team members to improve their performance across all predefined parameters through the right level of mentoring and coaching in team sessions and one-on-ones.
• Ensure counsellors’ productivity in terms of daily contacts made and conversion through the funnel.
• Ensure CRM compliance for the team through audits and training.
• Lead PIP processes for underperforming employees with the objective of supporting them to improve their performance.

Training and Onboarding

• Deliver both technical and non-technical training content to the new as well as existing team members.
• Interview and onboard new admission counselors as per need basis

Requirements

• You are a passionate and seasoned telesales leader who has managed a large telesales/call center team (7- 8 years experience without frequent job shifts).
• You love working with (and crushing!) sales targets.
• You can implement and control the sales processes within your team.
• You have experience with performance management.
• You have experience working with CRMs.
• Strong personality, You can train, motivate and drive ambition into a team to achieve its targets.

Benefits

• Salary – 100K – 150K Gross
• Incentives for enrolled students based on targets
• Medical for Self & Family.
• Paid time off – Annual Leave, Maternity Leave & Paternity Leave.
• Work tools- laptop, phone & headsets.
• Open-Ended Contract.
• Fully Paid Trip abroad upon meeting & exceeding the targets.