Job Purpose 

The role holder is responsible for all the operational aspects of the Asset Management business in relation to the management of all clients’ accounts and update of the asset management core operating system and ensures compliance with the department’s standard operating procedures for all transaction processing and execution. S/he holds the primary responsibility for ensuring transactions are settled and completed and that all documentations are in place and properly stored.

Key Delivarables 

Client Servicing  

• Act as the primary interface between the investment department and all internal and external counterparties (Internally; Fund Accounts, Benefit Payments and Contributions Processing departments, and externally, all transaction counterparties and custodians)
• The Investment Operations Officer ensures compliance with the department’s standard operating procedures for all transaction processing and execution
• S(He) has primary responsibility for ensuring transactions are settled and completed and that all documentations are in place and properly stored
• In addition, the Investment Operations Officer is responsible for day-to-day administrative duties of the department e.g. maintaining and updating credit rating register, corporate actions register, Service Level Agreements with counterparties, portfolio exposure limits, counterparty exposure limits etc
• SLA monitoring and corrective/improvement actions tracking
• Confirm all previous day’s transactions and other expected inflows across all funds; advice portfolio management team as appropriate
• Maintain investment team archives; ensure all transaction justifications, instructions and confirmations are prepared and received when due and are filed correctly and easily retrievable
• Follow up outstanding issues and handle customer’s enquiries in a timely and professional manner

Risk Management

• Proactive identification and mitigation of risks and issues relating to the operational aspects of the Asset Management business
• Track and report on actions identified
• Required follow laid-down regulations, policies and procedures as well as operate within system parameters and internal controls at all times

People  

• Develops and maintains an open communication channel with the team and supports staff to foster greater co-operation and teamwork
• Ensures alignment to the P&C standards with regards to all employee-related matters for own team
• Embraces all areas of the Bank’s Equality and Diversity agenda
• Determines and guides performance in consultation with P&C Business Partner, and in alignment with SBG guidelines

Governance Risk, Regulatory, Prudential and Compliance

• Maintain awareness of current and future legislative regulations to ensure timeous and appropriate product compliance
• Maintain awareness of the Group’s policies and procedures to ensure operational product compliance

Business Efficiency

• Assists with the resolution of operational issues for the Asset Management business
• Identifies business challenges and drive process efficiencies to improve service delivery and TAT in line with set Service Level Agreements

Qualifications

Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce

Experience Required
Settlements
Operations
3-4 years experience in a busy operations processing environment with specific experience in processing of investments related client transactions

Additional Information

Behavioral Competencies:

• Articulating Information
• Checking Details
• Documenting Facts
• Embracing Change
• Following Procedures
• Generating Ideas
• Interacting with People
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Producing Output
• Upholding Standards

Technical Competencies:

• Data Analysis
• Data Management (Administration)
• Deal or Trade Life Cycles
• Exception Handling
• Local Market Knowledge
• Product and Services Knowledge