Responsibilities

• Monthly collection process audits to ensure appropriate communication across are always adhered to.
• Monitoring the performance of loans and advances and preparing, analyzing portfolio performance reports for management decisions
• Initiate appropriate control processes and innovation in collections and recoveries to ensure increased output and mitigation of high risk accounts.
• Preparing daily activity and performance reports for the team and reporting to the management
• Managing flow of work including preparing work plans, managing drop calls, file pools and messages
• Manage team resources to ensure the team is efficient e.g. airtime management
• Conducting monthly performance reviews for the team members
• Identify gaps and conduct regular team member training
• Any other duties assigned on a need basis

Qualifications

• Minimum bachelor’s degree from a recognized university
• At least 3-5 year experience in Conventional loans
• Working knowledge of MS office
• Should have experience in debt collection