HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.

Our client in the Telecommunications sector seeks to recruit a Team leader.

Location: North Rift

Reports to: Zonal Sales Manager

Key Responsibilities

• Call Rate
  • Ensure all T-Kash agents and merchants are visited regularly using agreed route plans.
  • Conduct market visit with each TDR at least once a month.
  • Join each zone MIT at least once a month.
  • Timely Submission of weekly and monthly team route plans.
  • Achievement of set daily call rates by the TDRs
  • 90% route plan achievement by RTL and TDRs
  • Timely submission of route plans
  •  Training & delivery of business tools
  • Ensure TDRs train T-Kash Agent/merchant/SSO staffs within the region.
  • Coordinate TDR participation in consumer trainings through road shows & targeted events.
  • Attend and participate in agent forums conducted within the region.
  • Ensure TDRs are adequately supplied with tools of trade for subsequent delivery to agents/merchants.
• AML Training & Testing
  • Ensure all agents’ assistants are trained and tested bi-monthly on AML as provided by TKL and assessment done.
  • Partner & T-Kash Agents sales tracking
  • Ensure availability of TKL airtime and lines across all outlets visited.
• Float
  • Ensure T-Kash agents understand & adhere to 1.5x stock rule at all times in order to grow transactions
• Merchandising
  • Ensure merchandising standards developed are adhered to at all times, across all channels: Partner shops, T-Kash outlets, Merchant outlets and Key Accounts.
  • Effective availability of POS & merchandising material in the above outlets, in strategic positions.
  • Warehousing and distribution of allocated materials to the teams countrywide. Courier costs to be charged on actual.
  • Negotiation for council licenses for trade activations and POS materials
• Reporting & Record Keeping
  • Ensure automated data entry and reporting system
  • Prepare daily & weekly reports on trade performance, training coverage, & feedback on market activities.
  • Ensure transaction & customer registration books are properly labelled, couriered, stored and archived on a monthly basis, consolidated quarterly
  • Share Market Intelligence and Ad hoc special market reports.
• Revenue Targets
  • Ensure revenue targets per TDR are clear.
  • Assist in identification and recruitment of viable T-Kash Agents and merchant outlets.
• TDR Leave Management
  • Ensure regional TDR leave plans are executed seamlessly without business disruptions.
  • Ensure TDR market absence is due to any reason does not affect normal business operations.
  • Ensure TDR share leave/off days plan well in advance and have a handover plan.

Qualifications- Academic and Professional

Bachelor’s Degree in Business, Marketing or related field

Experience

2 – 3 years’ experience in sales and distribution role in Telco/FMCG