Summary

This is a full-time on-site role for a Team Leader located in Kitale. The Team Leader will be responsible for overseeing and managing a team of customer service representatives and loan officers, ensuring efficient operations, resolving customer issues, and achieving performance targets on a daily basis.

Qualifications

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Experience in customer service or financial services
• Ability to work under pressure and meet deadlines
• Problem-solving and decision-making skills
• Knowledge of financial products and services
• Bachelor’s degree in Business Administration or related field
• Fluency in English and Swahili