Job Purpose

The job holder will provide strong management and operational support to the Senior Manager, Specialised Operations by taking responsibility of driving and coordinating best quality client service standards, in alignment with the strategic direction of the organisation to achieve business goals alongside Client value and relationship management.

Rsponsibilities

They will perform all Operations functions to ensure service the client transactions in the Equity Brokerage including account opening, maintenance, share registration, dividends and rights management, settlement and reconciliation.

Additionally, they will be charged with the responsibility to develop and implement bank- wide standards that include:

• Driving a client-centric culture.
• Enhance the focus on client experience and implement collaborative action plans that support the identification, design and definition of value-based customer experience initiatives.
• Risk Management

Qualifications

Minimum Qualifications

• Type of Qualification: Degree
• Field of Study: Banking or Finance and Accounting

Experience Required
Settlements

• Banking Operating Systems , Processes and Controls
• 3-4 years
• At least three years of experience at middle/senior level management within a front-line function preferably Corporate Banking and Operations functions. Practical and deep knowledge of at least Global Markets or Stock Broking and must be fully conversant with its associated risks and process improvement concepts.

Additional Information

Behavioral Competencies:

• Checking Details
• Developing Expertise
• Embracing Change
• Following Procedures
• Interacting with People

Technical Competencies:

• Continuous Improvement
• Deal or Trade Life Cycles
• Exception Handling
• Manual Deal or Trade Processing
• Query Resolution