Key Responsibilities:

• Solution Design: Develop and sustain a strategic vision and roadmap for all end-user software and hardware, ensuring interoperability across diverse platforms (e.g., Email, Data, Identity, Devices). Create build materials and pricing for various solutions.
• Business Development: Align end-user strategies with overarching business goals and offer guidance to IT and business leaders on projects requiring enterprise-wide solutions.
• Technical Leadership: Act as the liaison between business needs and technology solutions, ensuring adherence to best practices and standards. Provide expertise in product management, system engineering, and the integration of end-user technologies.
• Stakeholder Collaboration: Engage with business stakeholders to define technology strategies and processes, translating them into technical requirements. Coordinate with Microsoft and Mimecast vendors on pricing and product roadmaps.
• Implementation Oversight: Utilize extensive knowledge of business drivers and technology strategies to deliver clear, comprehensive data and product architectures.
• Innovation and Improvement: Continuously assess and recommend new technologies and processes to enhance end-user services and stay current with emerging technologies.
• Documentation and Training: Create detailed documentation for solutions and provide training to end-users and IT staff.
• Enterprise Architecture: Possess a strong understanding of EA frameworks like TOGAF or Zachman, with practical application experience.
• Additional Duties: Perform other relevant tasks as needed.

Knowledge and Skills:

• Proficient with Microsoft technologies including Active Directory, M365, O365, Exchange, Exchange Online, SCCM, WSUS, Intune, Teams, Azure, Windows Server/Desktop, Hyper-V, and Remote Desktop Services.
• Understanding of Microsoft Licensing.
• Ability to grasp fundamental project and administrative processes.
• Strong learning orientation and client service mindset.
• Proactive, hands-on approach to problem-solving.
• Experience in technology strategies and enterprise solution design.
• Knowledge of IT security and data governance best practices.
• Expertise in developing and presenting engineering designs and roadmaps.
• Experience with cloud service integration to optimize costs and service delivery.
• Skilled in business and technical requirements analysis and data mapping.
• Excellent communication and interpersonal skills to present information effectively to various audiences.
• Thought leadership in end-user services.

Qualifications:

• Bachelor’s degree or equivalent in Information Technology, Computer Science, or a related field.
• Relevant certifications (Microsoft 365 Administrator (MS-102), Modern Desktop Administrator Associate (MD-102); Microsoft Azure Administrator Associate (AZ-104), Microsoft Certified Solutions Associate/Expert, Administering Windows Server Hybrid Core Infrastructure ( AZ-800), Configuring Windows Server Hybrid Advanced Services(AZ-801), Microsoft Security Operations Analyst (SC-200), Microsoft Identity and Access Administrator (SC-300), Microsoft Information Protection Administrator (SC-400).
• Proven experience as a Solution Architect or similar role within end-user computing.
• At least 3 years of consulting or professional services experience in end-user services.
• Strong understanding of IT infrastructure and architecture.