• Responding to customer inquiries via phone, email, or chat
• Resolving product or service issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution
• Maintaining customer records by updating account information
• Providing feedback on the efficiency of the customer service process
• Processing orders, forms, applications, and requests
• Keeping customers informed by providing them with updates on issues, solutions, and wait times
• Working closely with the product team to understand the product and stay updated on changes
• Creating and maintaining detailed documentation of customer interactions and problem-solving actions taken
• Conducting customer satisfaction surveys and analyzing feedback to improve services
• Escalating unresolved issues to the appropriate internal teams

Qualifications

• Must have experince in a solar, energy or smart meters industry
• must have diploma/degree in business related course
• Education background in technical course is an added advantage