Job Summary:

Works closely with RMNCH Division Technical Advisors and Researchers to provide technical support and guidance to staff and partners in the region and in country offices. The TO II will perform various functions within the division. The include business development efforts, technical support to RMNCH projects, knowledge management activities to disseminate the achievements FHI 360 RMNCH work via multiple channels, and high-level administrative support.   Drafts and provides final approval of the technical portions of proposals and project design, based on the design and direction set by technical leadership. Implements and monitors technical strengthening initiatives . Creates technical material in area of expertise and supports knowledge management and dissemination activities and events. Works with partners and other stakeholders to maximize local capacity. Collaborates with in-country project implementors and provides technical support to assigned projects, under supervision.  Evaluates programmatic effectiveness and provides technical assessment reports. Provides higher-level administrative support on core project operations (e.g., update manuals, assist with proposals, and budget tracking, liaises with the organization’s administrative services.).

Accountabilities:

Technical Requirements

• Provides technical support in the development and dissemination of tools, materials, reports, papers, and interventions for projects.
• Leads and provides project management support to the development of products.
• Contributes key components of publications, web pages and presentations.
• Conducts searches of published literature and online sources on evolving issues in assigned technical area and synthesizes relevant information for use by others.
• Provides quality control and quality assurance support.
• Contributes to development and sharing of lessons, knowledge management, innovations, and best practices, such as through publications, web pages, presentations, webinars, and online learning events.
• Provides support to work planning and workplan preparation and finalization.
• Supports business development efforts through descriptive analysis of health information data, review of project reports, peer-reviewed literature, and other data sources to inform program design.
• Performs other duties as assigned.

Project Design Implementation

• Works closely with assigned team to ensure activities are implemented according to standard operating procedures (SOPs).
• Monitors and maintains protocols, instruments, data sets, manuals, training materials and reports.
• Conducts analysis of project implementation/results to identify areas for improvement and propose appropriate technical strategy and guidelines.
• Supports Division collation and housing of collective resources.

Client/Funder Support

• Participates in client/funder and partner meetings.
• Prepares requests for technical, administrative, and other service needs.

Operations Management (Finance, HR, etc.):

• Responds to requests and inquiries from internal and external staff.
• Provides administrative and logistic support to technical and training events, meetings, global conferences, and other activities.

Project/Program Reporting:

• Supports preparation of quarterly and annual reports, and other documents.
• Writes and edits technical reports and documents.
• Gathers information, data and statistics needed to provide evidence to reports, presentations, papers, and other documentation produced.
• Assists with technical troubleshooting, guides data analysis and application of data.
• Participates in data review and support data for decision making.
• Assists with compiling technical content (e.g., reports, presentations, manuscripts).

Requirements

Applied Knowledge & Skills:

• Flexibility to respond to project needs and ability to work in a fast-paced environment and prioritize tasks.
• Ability to break down complex processes into clear and manageable steps.
• Proficiency with database management software and on-line search tools required.
• Professional proficiency with quantitative analysis software (SAS, Stata, SPSS, or R) and ability to independently use the software.  Minimum skills include ability to import a data set, validate/clean the data, create new variable, and produce descriptive statistics.
• Has sensitivity to cultural diversity and understanding of the political, contextual, and ethical issues in assigned areas.
• Articulate, professional, and able to communicate in a clear, positive manner with clients and staff.
• Moderate knowledge of concepts, practices, and procedures with providing technical support for program implementation, programmatic learning, and research studies.
• Excellent oral and written communication skills.
• Excellent organizational and analytical skills.
• Demonstrated proficiency with using Microsoft Office Suite required.
• Ability to analyze and interpret data, identify errors, and prepare reports which describe analytic results (quantitative and qualitative).
• Ability to synthesize large amounts of quantitative or qualitative data or information.
• Ability to solve problems and implement corrective action as needed.
• Must be able to read, write, and speak fluent English.

Competencies:

There are 31 FHI 360 development competencies, of greatest focus for this job will be:

• Project Management (Planning and Time Management) – Accurately scopes out length and difficulty of tasks (sets objectives/goals/measures). Breaks down work into steps, schedules, task/people assignments. Marshals people, time, and resources efficiently. Arranges information in a useful manner and orchestrates multiple activities at once.
• Creating and Managing Systems and Processes – Recognizes the need for standardization and balances client and organization need in systems design. Anticipates the effects of process change on people while optimizing task efficiency and simplicity.
• People Management (Making Others Great) –Shares and solicits feedback monthly at the very least. Assigns responsibility and accountability for tasks/decisions. Monitors process, progress, and results. Creates a climate in which people want to do their best.

Employees are expected to possess or have high potential for the development of these three fundamental competencies.

Problem Solving & Impact:

• Works on problems of moderate to complex scope that require analysis or interpretation of various factors.
• Exercises good judgment within defined procedures and practices to determine appropriate action.
• Builds rapport with internal and external staff.
• Identifies and raises issues to senior technical staff.

Supervision Given/Received:

• Has no supervisory responsibility.
• Receives methods and procedures on new assignments.
• Provides guidance to other lower-level staff.
• Reports to Technical Advisor.

Education: 

• Bachelor’s Degree or its International Equivalent in Civil Society, Communication and Social Marketing, Economic Development, Education, the Environment, Gender, Health, Nutrition, Research, Technology and Youth or Related Field.
• Master’s degree preferred

Experience: 

• Typically requires 4+ years of relevant experience with project management, managing data collection and/or technical assistance experience.
• Prior work experience in a non-governmental organization (NGO), government agency, university, or private company.
• Proficiency in Portuguese, French or other language a strong advantage.
• Project management certification a strong advantage.

Typical Physical Demands:

• Typical office environment.
• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
• Ability to sit and stand for extended periods of time.
• Ability to lift/move up to 5 lbs.

Technology to be Used:

• Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.

Travel Requirements:

• 10% – 25%