Job Objective:

• Act as the primary technical contact for customers, driving IMCD’s food product innovation through bench work, prototype development, and technical support at customer projects, demos, and industry events.

Key Responsibilities:

• Customer Technical Support Provide formulation guidance and troubleshooting to customer R&D teams, driving business growth and meeting technical KPIs.
• Sales & Project Pipeline – Collaborate with sales to identify and track key projects in SalesForce, ensuring strategic growth.
• Laboratory Work Conduct and document lab trials translating customer needs into innovative solutions.
• Technical Training – Deliver training sessions and seminars to customers and sales teams.
• Documentation & Analysis – Create technical materials and effectively communicate lab findings to stakeholders.
• Product Development – Develop prototype formulation library and ensure timely project completion.
• Global Collaboration – Participate in international technical teams and build relationships with supplier experts.
• Lab Management – Maintain equipment, housekeeping standards, and operational efficiency.

Qualifications

• Bachelor of Science degree in Food Science or a related food industry discipline
• 3-5 years’ experience in Food New Product Development
• Strong formulation and food application expertise
• Proficiency in digital tools such as Salesforce, Alchemy, or similar systems
• Excellent communication skills with fluency in English
• Customer-focused, collaborative, and commercially aware
• Self-driven, innovative, and strategically minded