3 Dec 2024

Technical Support Operator at Mogo Finance

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Job Description

We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car’s value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.

Technical Support Operator

Motorcycle Inspections after Repossession: 

  • Conduct thorough inspections of repossessed motorcycles to assess their condition and document any damages or discrepancies.
  • Compile detailed inspection reports and provide recommendations for repairs or maintenance as needed.

Car Valuations and inspections: 

  • Evaluate the value of cars using industry-standard valuation techniques and tools.
  • Consider various factors such as make, model, year, condition, mileage, and market trends to determine accurate valuations.

GPS Tracker Installation: 

  • Install GPS trackers on cars and motorcycles to facilitate efficient monitoring and tracking for the duration of the loan.
  • Ensure proper installation and functionality of trackers while adhering to established guidelines and procedures.
  • SIM Card Installation
  • Install SIM cards to the GPS devices.

Motorcycle Repairs: 

  • Perform minor repairs and maintenance tasks on motorcycles to restore them to operational condition.
  • Collaborate with repair teams to address technical issues and ensure quality repairs are executed promptly.

Client Assistance during Loan Application: 

  • Offer technical guidance and support to clients throughout the loan application process.
  • Address client inquiries regarding the technical aspects of the financing process, ensuring clarity and accurate information delivery.

Documentation and Reporting: 

  • Maintain accurate records of all vehicle inspections, valuations, installations, and repairs performed.
  • Generate comprehensive reports and documentation for internal use and compliance purposes.
  • Quality Assurance:
  • Uphold high standards of quality and accuracy in all technical tasks performed.
  • Continuously monitor and assess processes to identify opportunities for improvement.
  • Customer Relations:
  • Cultivate positive relationships with clients by providing exceptional technical support and addressing their concerns professionally.
  • Ensure a customer-centric approach throughout interactions.

Compliance and Safety: 

  • Adhere to company policies, industry regulations, and safety protocols in all tasks.
  • Prioritize safety during installations, repairs, and inspections.

Inspection and Diagnosis:  

  • Conduct a holistic assessment of the condition of the vehicle-Including visual check of the problem areas, driving test, warning lights, smoke e.t.c
  • Identify and report fraudulent cars. i.e, tampered chassis, wrong chassis

WHAT YOU NEED

  • Diploma or Degree in engineering or related field.
  • 2 Years Previous experience
  • Fluent in English and Swahili
  • Knowledge of Kenyan car market e.g. model features, vehicle technical structure
  • High sense of responsibility, preciseness, ability to plan and set priorities;
  • Ability to work a flexible schedule including weekends, holidays and evenings
  • Driver’s Licence – BCE category


Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date :December 16, 2024





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