Key Responsibilities

• Provide technical support to customers regarding domain registration, transfers, DNS management, SSL certificates, and web hosting issues.
• Assist in the setup, configuration, and troubleshooting of email services (Google Workspace and Microsoft 365).
• Respond to customer inquiries through various channels (email, chat, phone) in a timely and professional manner.
• Diagnose and resolve issues related to website performance, hosting configurations, and control panel operations (cPanel, Plesk, etc.).
• Guide customers through technical processes such as installing and renewing SSL certificates, setting up domain forwarding, and managing DNS records.
• Collaborate with other departments to resolve complex customer issues, including coordinating with third-party service providers.
• Maintain detailed and accurate records of all technical issues, solutions, and customer interactions in the ticketing system.
• Educate customers on best practices for website security, email management, and domain hosting solutions.
• Stay updated on industry trends, new features, and emerging technologies relevant to web hosting, domain services, and digital workspaces.

Requirements

Qualifications

• Experience in domain registration and web hosting environments, with a good understanding of
• DNS management, domain transfers, and SSL certificate setup.
• Familiarity with Google Workspace and Microsoft 365, particularly in email configuration and troubleshooting.
• Proficiency in using hosting control panels (e.g., cPanel, Plesk) and knowledge of server environments (Linux, Windows).
• Understanding of website management technologies, including FTP, HTML, PHP, WordPress, and database configurations (MySQL).
• Strong customer service skills, with the ability to communicate technical concepts to non-technical users.
• Problem-solving mindset with the ability to work independently and in a team

Preferred Skills

• Certifications in web hosting, cloud services, or email administration (e.g., Microsoft Certified:
• Modern Desktop Administrator, Google Workspace Administrator).
• Experience with CMS platforms such as WordPress, Joomla, or Drupal.
• Understanding of security best practices in web hosting and email services.