Job Summary:

• We are seeking a Technical Systems Administrator with a strong background in IT and telephony systems to oversee the deployment, maintenance, and support of our clients’ communication infrastructure. The ideal candidate will have hands-on experience with structured cabling, Contact Centers, PBX systems, and telephony solutions. This role requires a proactive individual who can manage pre-sales and post-sales activities, provide preventive maintenance, and offer troubleshooting and onsite client support.
• The successful candidate will be a creative problem-solver with excellent communication skills, capable of working independently and as part of a team. If you are passionate about technology and enjoy working in a fast-paced environment, we want to hear from you!

Key Responsibilities:

Deployment of Structured Cabling:

• Design, install, and maintain structured cabling systems for voice and data networks.
• Ensure compliance with industry standards and best practices.

Deployment of PBX Systems:

• Install, configure, and optimize Contact Centers and PBX systems.
• Collaborate with clients to understand their requirements and deliver tailored solutions.

Preventive Maintenance of Telephony Clients:

• Perform regular system checks and updates to ensure optimal performance.
• Identify and resolve potential issues before they impact operations.

Pre-Sales of Telephony Solutions:

• Work closely with the sales team to provide technical expertise during the pre-sales process.
• Develop and present customized telephony solutions to prospective clients.

Post-Sales of Telephony Solutions:

• Provide technical support and training to clients after implementation.
• Ensure client satisfaction by addressing any concerns or issues promptly.

Troubleshooting and AMC Support:

• Diagnose and resolve technical issues related to telephony systems.
• Provide AMC support, including regular maintenance and emergency repairs.

Documentation and Reporting:

• Maintain detailed records of installations, maintenance activities, and client interactions.
• Generate reports on system performance and issue resolution.

Qualifications:

Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

Experience:

• Minimum of 5 years of experience in IT and telephony systems administration.
• Proven experience with structured cabling, Contact Centers, and PBX systems.
• Strong knowledge of telephony solutions, including pre-sales and post-sales support.