• The IT Technician will work closely with the IT Manager to support and maintain the company’s IT infrastructure. This role is designed to assist with specialized tasks and projects that require a high level of attention to detail and technical expertise.

Key Skills & Qualifications:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field from a reputable University.
• Experience: Minimum 1 to 2 years of proven experience in IT support in a corporate or mid-sized business environment.
• Demonstrable experience troubleshooting complex technical issues.
• Experience working with cloud-based systems and deep understanding of networks Strong familiarity with Windows, Mac and Linux operating systems.
• Working knowledge of Active Directory and network management tools.
• Ability to work independently on assigned tasks and projects with minimal supervision. Excellent verbal and written communication skills for reporting and documentation.

Key Competencies:

• Troubleshoot complex hardware, software, and network issues.
• Assist with the installation, configuration, and management of computer systems, applications, and networks.
• Provide second-level support for IT-related issues, escalating only the most critical.
• Participate in systems monitoring and proactively resolve potential issues.
• Document IT processes, solutions, and troubleshooting guides.
• Collaborate closely with the IT Manager on high-priority projects and system upgrades.
• Conduct end-user training sessions for both technical and non-technical staff.
• Maintain up-to-date knowledge of industry best practices and emerging technologies.