Responsibilities

• IT Officer is a permanent position based in Nairobi, Kenya to provide all tasks described in IT On-Site Support role for approved local equipment, software, applications and systems not being delivered or supported by Central IT.

Facility support

• Collaboration with local Facility Management to ensure facility equipment such as, but not limited to; server rooms HVAC and UPS, A/V systems, access control systems and security video control; telephony and other communication solutions is in good shape.

Support Production IT / Operations Technology (OT) function at Production sites.

• Support local Production IT infrastructure environment.
• Support local Production IT core processes and systems.
• Act as interface between local Production IT/OT and Yara IT.

Contribute in projects.

• Document and share knowledge, experiences, local and central work instructions, relevant site information, good practice examples and other relevant material.
• Support other ITSS and act a ITSS at other sites when required.

Profile

• College degree in Computer Science
• Certification in ITIL, Microsoft and other relevant topics
• Fluent in English language

Additional Information

• Self-driven
• Process oriented
• Meticulous, methodical and organized
• Good communication skills
• Customer oriented
• Service minded
• Team player
• Ability to handle stressful situations