RESPONSIBILITIES:

The Telecom Manager manages the Telecom business production process in the Company through the technical, sales and field teams to deliver world-class Internet & ICT Services to internal and external clients efficiently and effectively. The position is critical to maintaining and improving technical delivery standards and overall technical set-up, fault management, driving sales and marketing initiatives to deliver on business growth plans, enhance brand visibility, and foster customer engagement.

Other responsibilities:

• Work with the Head of Utilities to develop a business plan for Fahari Link and formulate compelling products and services to drive business growth.
• Plan network infrastructure, systems and human resources to accommodate upgrades necessitated by a growth in subscribers, a change in customer utilisation patterns or technological advancements in line with business plans.
• Generate detailed weekly reports for the Head of utilities or their designate, providing insights on sector developments, regulatory updates, and operational challenges. Offer actionable recommendations for overcoming these challenges.
• Liaise with external suppliers (e.g. international bandwidth providers, Telecommunication companies and equipment/software vendors) to ensure cordial working relationships for the ease of procurement of their services
• Supervise technical and sales teams to deliver world-class service to customers.
• New telecom products idea generation, idea screening, concept development and testing, building a market strategy, product development, market testing, and market commercialisation of new products. Conduct market research to identify potential customers and market segments.
• Ensure appropriate use of all technical and production resources, including human resources, ensuring maximum efficiency while continuously improving.
• Build and maintain relationships with existing clients to ensure satisfaction and retention.
• Represent the company at industry conferences, trade shows, and networking events.
• Stay updated on industry trends, competitor activities and customer preferences.
• Any other duties assigned by the supervisor

REQUIREMENTS

Hard skills and experience:

• 10+ years of proven experience in a similar managerial position, preferably in the Internet/Telecom business sector.
• A relevant bachelor’s degree / BSc Computer Science / IS/IT/ Electrical Eng/Telecom or any other relevant degree. MBA, CISA, and PMP certifications may be advantageous.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Excellent understanding of the technical and business aspects of the Telecom Business
• Creative thinking with the ability to develop innovative business strategies.
• Ability to work under pressure and meet business-set targets.