OVERALL RESPONSIBILITY
The successful candidate will be responsible for providing efficient and effective communication Services.

KEY RESPONSIBILITIES

• Ensure feedback of booked calls is given within 5 minutes
• Effectively and efficiently handling of all incoming and outgoing calls as per policy.
• Maintaining records of all outgoing calls.
• Monitor all calls accordingly and report any Telephone abuse.
• Timely Communication to end user is vital during system downtime
• Operate paging systems and intercoms to communicate during emergency services
• Timely reporting of non-functioning equipment as and when required.
• Report faulty extensions / equipment and record the findings
• Testing of lines and Public Address System Serviceability
• Ensure work instructions and standard operating procedures are followed throughout cluttering the office.
• Timely Response to all emergency calls
• Ensure correct information for all emergency calls is recorded and communicated / escalated to the relevant personnel immediately
• Aware of back-up plan in case the primary equipment failure.
• Record all emergency Codes indicating area and time accordingly of the emergency.
• Ensure read back for booked numbers is done before dialing to ensure correct numbers are dialed.
• Ensure compliance to all booked calls
• Ensure proper handing over after every shift, while proceeding on off or leave
• Ensure hand over of all pending calls /messages after every shift or before taking a break
• To ensure delivery of cost-effective services.
• To deliver quality services in the operations.
• To deliver customer service excellence.

REQUIREMENTS

• Diploma in Public Relation, Diploma in Telecommunications Operations Management, or its equivalent qualification from a recognized Institution.
• At least one year working experience in a similar position in an organization handling 100+ calls per day
• Ability to memories numbers accurately.