Role Description

• Maintain between 400 and 600 existing DHL customers by telephone within the Direct Sales Segment. Be responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts.

Key Tasks

• Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business.
• Act as Tele Sales customers’ main contact for DHL.
• Build a strong client relationship to ensure that the account performs and grows to maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
• Open mew accounts and ensure they trade profitably.

Customer/ Stakeholder

• Act as Tele Sales customers’ main contact for DHL, responding and satisfying their sales and post sales requirements.
• Build a strong client relationship to ensure that the account performs and grows to maximum potential
• Manage a portfolio of customers via telephone.
• Liaise closely with Sales Channels

Autonomy

• Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department.
• Adhere to regional standards on profit margins and discount guidelines
• Any deviation from tariffs requires management agreement.
• Work under Limited supervision with periodic review
• Use independent judgment and determine best course of action through the interpretation of policies and procedures

Skills/ Qualifications

Experience

• 2-4 years of experience in related area of responsibility. Senior service, production or support roles highly appreciated in area of responsibility.
• Thorough knowledge of tasks and responsibilities. Effectively applies skills in accomplishing tasks.
• Commercial minded.
• Good business acumen.
• Good one-one communication skills

Education

• Bachelor Degree /Tertiary Education or related work experience in related discipline