Job Overview
We are seeking a results-driven Telesales Representative to join our dynamic team at Branch MFB. The ideal candidate will be responsible for engaging with our existing customer portfolio through outbound calls to cross-sell financial products and services. The role requires excellent communication skills, a strong sales acumen, and a customer-focused approach to drive growth and customer satisfaction.

Key Responsibilities:

• Conduct outbound calls to existing customers to promote and cross-sell Branch’s financial products.
• Understand customer needs and recommend appropriate products and services.
• Maintain a deep understanding of Branch MFB’s product offerings and customer benefits.
• Meet and exceed monthly sales targets and OKRs.
• Accurately record customer interactions and feedback in the CRM system.
• Resolve customer inquiries and objections effectively, providing a positive customer experience.
• Collaborate with the marketing and product teams to align on sales strategies and campaigns.
• Stay updated on industry trends, competitor offerings, and market conditions.

Qualifications:

• Proven experience in telesales, customer service, or a similar role in the financial services sector.
• Strong communication and interpersonal skills.
• Goal-oriented mindset with a track record of meeting or exceeding sales targets.
• Familiarity with CRM systems and sales processes.
• Ability to handle customer objections and negotiate effectively.
• A positive attitude, resilience, and adaptability to a fast-paced environment.
• A degree in business, marketing, or a related field is a plus.

Why Join Us?

• Opportunity to work in a dynamic and innovative financial institution.
• Attractive compensation package with performance-based incentives.
• Professional growth and development opportunities.