Job Summary:

The Telesales Supervisor is responsible for overseeing a team of telesales representatives, ensuring they meet individual and team targets, and delivering high-quality customer interactions. The role includes monitoring calls, coaching team members, setting daily and monthly goals, and developing strategies to drive performance. The Telesales Supervisor will also collaborate with the Marketing team to implement sales campaigns and ensure a positive, motivated working environment.

Key Responsibilities:

Team Management:

• Supervise and lead a team of telesales agents.
• Monitor daily performance, providing feedback and guidance.
• Set clear team goals, KPIs, and sales targets.

Sales Performance:

• Drive team productivity to achieve sales targets and improve conversion rates.
• Track and analyze team metrics, generating reports for management.
• Assist in closing deals, handling escalated calls, and managing high-value clients.

Coaching & Development:

• Conduct regular training sessions to improve telesales skills and product knowledge.
• Identify areas for improvement and implement performance improvement plans.
• Motivate and engage the team through incentives and recognition programs.

Quality Assurance:

• Monitor calls for quality assurance, ensuring all interactions meet company standards.
• Provide constructive feedback to maintain high-quality customer service.
• Ensure compliance with company policies and industry regulations.

Collaboration & Strategy:

• Collaborate with the Sales Manager to develop and implement effective telesales campaigns.
• Contribute ideas to improve sales processes and customer engagement strategies.
• Work closely with marketing and other departments to coordinate promotional campaigns.

Reporting & Administration:

• Maintain accurate records of team activities, performance, and outcomes.
• Prepare daily, weekly, and monthly performance reports for upper management.
• Manage team schedules, attendance, and overall productivity.

Qualifications:

• Education: Bachelor’s degree in Business, Marketing, or a related field.
• Experience: Minimum of 3 years in telesales or a similar role, with at least 1 year in a supervisory position.

Skills:

• Strong leadership and motivational skills.
• Excellent communication and interpersonal skills.
• Goal-oriented with the ability to handle pressure and meet deadlines.
• Proficient in call center software’s
• Problem-solving skills and attention to detail.

Additional Requirements:

• Ability to work flexible hours if needed.
• Strong understanding of the sales cycle and telesales best practices.
• A proactive approach to improving processes and supporting team members’ growth.