Job Overview:
We are looking for a proactive and results – oriented Telesales Team Lead to oversee and drive the performance of our telesales team at Branch. The Team Lead will be responsible for supervising a team of Telesales Representatives, ensuring the achievement of sales targets, and maintaining high standards of customer service. This role is key to enhancing our cross-selling efforts and expanding our customer engagement initiatives.

Key Responsibilities:

• Team Leadership: Lead, motivate, and manage a team of telesales representatives to achieve individual and team sales targets.
• Performance Management: Monitor daily performance metrics, provide regular feedback, and implement performance improvement plans when needed.
• Training and Development: Conduct onboarding, training sessions, and skill development initiatives to enhance team capabilities.
• Sales Strategy: Collaborate with the sales and marketing teams to develop and implement effective cross-selling strategies.
• Customer Focus: Ensure the team delivers exceptional customer experiences while promoting Branch’s products.
• Reporting: Prepare and present daily, weekly, and monthly performance reports to management.
• Quality Assurance: Monitor and evaluate calls to ensure adherence to scripts, quality standards, and compliance requirements.
• Conflict Resolution: Address escalated customer issues and ensure prompt resolution to maintain satisfaction and loyalty.
• Process Improvement: Identify gaps in processes and propose enhancements to improve efficiency and outcomes.

Qualifications:

• Proven experience in a telesales or call center role, with at least 1 year in a supervisory or team lead position.
• Strong leadership and people management skills, with the ability to motivate and drive performance.
• Track record of meeting and exceeding sales targets.
• Excellent communication, negotiation, and interpersonal skills.
• Proficient in CRM systems and sales analytics tools.
• Problem-solving skills with a customer-focused approach.
• Ability to work in a fast-paced, target-driven environment.
• A degree in business, marketing, or a related field is preferred.