Yetu Sacco Society Ltd is located in Meru, Kenya. Company is working in Financial activity business activities.

JOB REF: YSL/TLS/2024

ROLES AND RESPONSIBILITIES

• Receiving and paying out cash to suitably identified members;
• Responding promptly to customer enquiries and escalating where necessary;
• Ensure daily reconciliation of cash held versus system reports;
• Maintain cash holding limit at all times;
• Provide daily reports and reconciliations;
• Achieve excellent customer satisfaction by minimizing error rate;
• Assist in marketing of Sacco products to members;
• Contribute to the fulfillment of department and company objectives and goals;
• Comply with all department and Sacco policies, procedures and regulations;
• Represent the Sacco in a manner that maintains and expands positive relations with all Members, potential Members and co-workers;
• Maintains the highest level of confidentiality with all information obtained;
• Contribute to the fulfillment of department and company objectives and goals;
• Comply with all department and Sacco policies, procedures and regulations;
• Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line;
• Any other lawful duties as may be assigned from time to time.

QUALIFICATIONS AND EXPERIENCE

• Holder of a Degree in Banking/Business Administration or equivalent;
• Experience in a Sacco environment is an added advantage;
• Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both Members and employees;
• Strong communication & organizational skills and mathematical skills;
• Competence with computers and other office machinery;
• Detail oriented, high degree of accuracy;
• Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both Members and employees;
• Ability to work in a fast-paced environment & under pressure as needed