We are a fast-growing transport service company in Kenya, specializing in car hire, corporate staff transfers, and airport transfers. We are seeking a dynamic and self-driven individual to join our control room team as an Operations Controller.

Reporting to: Operations Manager

Key Responsibilities

• Coordinate daily vehicle dispatch, routing, and driver assignments.
• Monitor and manage trip schedules for transfers.
• Ensure timely communication and reporting between drivers and clients.
• Maintain trip records, vehicle logs, and performance reports.
• Handle client inquiries, bookings, and service follow-ups.
• Monitor vehicle utilization and ensure efficient operations.

Minimum Qualifications and Requirements

• Certificate in Customer care, Transport Management ,Fleet Management or Business Administration.
• Minimum of 3 years’ experience in a busy control room or similar environment.
• Experience in the transport industry is an added advantage.
• Must be over 25 years of age.
• High level of integrity and a proven track record.
• Ability to work independently and meet tight deadlines.
• Fast learner, problem-solver, and flexible team player.
• Strong character with the ability to think critically and creatively.
• Able to work under pressure.
• Professional demeanor and self-motivation are key