We are a Human Resource Management Consulting Company based in Nairobi Kenya providing a comprehensive range of Human Resources Solutions with your business needs and focus in mind.

Summary

The Ticketing Officer is responsible for managing ticket sales, processing reservations, providing excellent customer service, and ensuring accurate and timely ticket issuance.

Responsibilities

• Have experience in international and local travel arrangements.
• processing of visa applications
• preparing travel itineraies
• prior experience collaborating with tours and travels agencies
• knowledge of organizing trips; individual, groups, conferences, workshops etc
• hotel booking for both individuals and groups
• MUST have experience using Galileo systems

Qualifications

• High school diploma or equivalent; a degree in travel, tourism, or a related field is a plus.
• Certification in ticketing and reservation systems (e.g. Galileo) is a MUST
• Previous experience in ticketing, reservations, or customer service is preferred.
• Experience in the travel or transportation industry is beneficial.
• Proficiency in using computerized reservation and ticketing systems.
• Basic knowledge of office software (e.g., MS Office Suite).
• Strong communication and interpersonal skills.
• Excellent customer service orientation and problem-solving abilities