Responsibilities

• Accountable for the daily processing of all relevant incoming requests, according to set standards.
• Acknowledge agents’ emails and prepare accurate and detailed tour proposals on time.
• Ensure bookings are captured correctly, and all services are booked.
• Preparation of booking documentation as per the set guidelines
• Ensure costs are captured correctly; files are invoiced, and have correct margins.

Qualifications and Expertise

• Relevant degree-level education in Tourism and Hospitality Sectors preferred or or higher national diploma, in the same field.
• Tour plan knowledge as a strong added advantage.
• Minimum of 2-4 years of experience in a similar role.
• Advanced Tourism Product Knowledge is a must.
• Strong communication skills, both in verbal and written formats
• Strong Customer Service and Excellent interpersonal skills across all levels
• ICT Proficient
• Proficiency in English and any other Foreign language will be an advantage.