Key Responsibilities

• Client Communication: Manage inquiries, bookings, and payments via WhatsApp, email, and calls, ensuring quick response times.
• Itinerary Preparation: Create detailed itineraries that include all client requests and services.
• Invoice Management: Generate accurate invoices for confirmed bookings and follow up on timely payments.
• Feedback Collection: Consistently gather post-safari feedback and address any concerns.
• Booking Updates: Clearly communicate all changes in bookings or itineraries before and during trips.
• Problem Resolution: Maintain a smooth safari experience by resolving issues early, ensuring high client satisfaction.
• Sales Contribution: Support achievement of weekly and monthly sales targets.

Qualifications

• Diploma or Degree in Tour Administration, Tour Consulting, Tourism Management, Hotel Management, or Hospitality.
• Minimum of 2 years in the travel industry, specifically in tour consulting or hotel operations.
• Strong communication skills both written and verbal, especially with the English-speaking international market.
• Proven experience in selling East Africa i.e Kenya, Uganda and Tanzania as a travel destination.
• Ability to handle multiple client requests efficiently.
• Highly organized with strong deadline management.