RESPONSIBILITIES

• Research and develop unique itineraries that will suit both the local and international clientele and identify emerging opportunities in the travel industry;
• Create relationships with Tour operators/partners such as hotels, airlines, travel agencies (local & international), corporates and secure contract rates in the industry through various contract negotiations;
• Ability to develop with competitive costings for different customized packages for clients in a quick manner to close leads;
• Responsible for coordinating tour operations with the various parties such as hotels, drivers and other partners to deliver client expectations;
• Track customer experience and ensure customer satisfaction in every itinerary that is sold by Cytravel Africa;
• Develop daily, weekly and monthly travel reports as required by the business;
• Responsible for growing followers on social media platforms, regularly updating the Cytravel Africa website to attract new leads to the business;
• Track all leads generated; responding to them on calls, emails to achieve sales targets and managing clients’ accounts;
• Develop monthly Cytravel Africa Travel bulletin, blogpage; and become a leader in travel vlogging;
• Identify opportunities to market Cytravel Africa such as Travel Expos and Travel fairs;
• Will be expected to have thorough knowledge of the East African tourism product & designing of international itineraries and costing; while doing competitor research;
• Responsible to keeping the Cytravel Africa compliant with regulations requirement such as TRA licensing; and set up the required systems for travel management;
• Research on travel bodies Cytravel Africa should join as a member and for travel ratings;
• Any other duties assigned

REQUIREMENTS

• Bachelor’s degree or diploma in tourism/tours & travel management;
• At least 2 years travel management experience; (experience in liaising with international travel agents/partners will be an added advantage);
• Diploma in IATA ( IATA certified) with a minimum of 6 months of experience in tickets booking;
• Experience in using tour reservations systems and flight booking systems e.g. Amadeus;
• Good interpersonal and communication skills, both writing and verbal, with keen attention to detail;
• Must be reliable and able to work in a fast paced environment under pressure to meet deliverables;
• Excellent planning and organizational skills and a team player
• Required to have good knowledge of digital marketing (emphasis on social media marketing); networking and online prospecting skills.