Responsibilities:

• Handling travel inquiries coming through on call, email, social media and online channels
• Handling reservations for our client’s flight, hotel and tour packages.
• Maintaining client relations.
• Maintaining supplier relations with hotels, flight and service providers.
• Channel management for our online bookings.
• Market research on best offerings for our niche market.

Desired qualities and qualifications:

• At least 3 – 5years’ experience working in a mid tier travel agency or tour operator.
• Diploma / Degree in a hospitality or travel related course
• Someone who will join the company with a client list of their own
• Experience with safaris and outbound packages
• Great communications skills. Good in spoken and written English and spoken Swahili
• Available to work on weekends and after hours in cases of work emergencies
• Quick to think on their feet in case of travel emergencies
• Fast learner and has initiative
• Independent and critical thinker who is okay with thoughtful disagreement.
• Regular traveler and understands what they are selling