• Weriwali Consultancy and Tours is seeking dynamic and customer-focused individuals to join our team as Tours and Travel Consultants. If you are passionate about travel, have a knack for customer service, and possess the necessary qualifications, we would love to hear from you!

Key Responsibilities:

• Assist customers with booking travel packages, reservations, and other services, ensuring a seamless experience.
• Provide expert advice on travel destinations, itineraries, and activities tailored to customer preferences.
• Utilize reservation systems to check availability, pricing, and promotions while securing customer bookings.
• Process payments and provide confirmation details to clients, ensuring accuracy and efficiency.
• Modify or cancel bookings as requested while offering alternative solutions to enhance customer satisfaction.
• Upsell additional services or upgrades to enrich the customer’s travel experience.
• Answer queries related to amenities, rates, policies, and procedures positively and professionally.
• Maintain an accurate and organized database of customer information.
• Troubleshoot any issues that may arise with bookings or travel arrangements.
• Contribute to a supportive and professional work environment.

Qualifications:

Educational Background: Certificate or Diploma in Tour Operation or Tourism Management.

Experience: Proven experience as a tour and travel consultant in a busy environment is highly desirable.

Skills:

• Excellent communication and interpersonal skills.
• Strong customer service orientation with a focus on exceeding expectations.
• Ability to work both independently and as part of a team.
• Proficient in computer skills, including reservation systems and customer relationship management (CRM) software.
• A positive and professional attitude, with excellent attention to detail and accuracy.
• Quick learner with the ability to adapt to new procedures.
• Join Weriwali Consultancy and Tours and be part of a team dedicated to delivering exceptional travel experiences to our clients.