RESPONSIBILITIES

• Develop local and international tours, safaris and excursion packages on a monthly basis
• Responding to inquiries regarding hotels & safaris within the same day
• Create and sell innovative tour packages to meet market demand
• Prepare itineraries to the various destinations of interest
• Use social media to market the various packages developed
• Ensure quotations are submitted in a timely manner, are complete in all details and that presentations are the highest possible quality
• Doing tour bookings- both inbound and outbound
• Ensuring payment for each tour booking is received in advance
• Identify and create partnership with international agencies, hotels, car hire, sightseeing attractions and other service providers for best competitive contract rates.
• Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels
• Ensure client’s special requests especially on accommodation & room specification, driver guide language, meals and others are pre-arranged
• Coordinating with other teams in arranging flying & ground packages
• Making follow-ups for tour quotations
• Ensuring that tours quotations are competitive
• Solve or assist in solving problems of whatever nature, for the benefit of the client.
• Take ownership of the booking to ensure that customer care of the highest quality is delivered
• Provide management reports as required
• Any other duty as may be assigned from time to time

REQUIREMENTS

• Bachelor’s Degree in Tours and Travel, Communications, PR or related field
• Digital marketing skills and exposure in the tour and travel industry will be highly considered
• Excellent communication skills and outstanding attention to detail
• Able to work effectively as part of a team
• Ability to work on own initiative
• Demonstrated ability to prioritize and multi-task without direct supervision
• Takes a proactive approact
• Experience in selling international holidays will be an added advantage
• Familiarity with East Africa’s tourist attractions
• Computer literate