Key Responsibilities:

• Client Consultation: Conduct thorough consultations with clients to understand their preferences, interests, and budgetary constraints, in order to offer customized safari travel recommendations.
• Itinerary Planning: Design comprehensive travel plans and itineraries that encompass desired destinations, activities, accommodations, and transportation options, while ensuring alignment with client specifications.
• Booking and Reservations: Facilitate end-to-end travel bookings, including safari tours, lodging reservations, transportation arrangements, and activity bookings, while maintaining high standards of service quality.
• Client Communication: Maintain proactive and transparent communication with clients throughout the travel process, providing updates, addressing inquiries, and offering assistance to enhance their overall experience. Vendor Coordination: Collaborate closely with hotels, lodges, tour guides, and other service providers to confirm bookings, negotiate favorable terms, and coordinate logistics to meet client expectations.
• Travel Documentation: Guide clients through the process of obtaining necessary travel documents such as visas, vaccinations, and travel insurance, ensuring compliance with regulatory requirements.
• Issue Resolution: Promptly identify and address any issues or concerns raised by clients during their safari experience, offering timely solutions to ensure customer satisfaction and loyalty.
• Product Knowledge: Stay abreast of industry trends, destination updates, and company offerings, maintaining a comprehensive understanding of safari destinations, wildlife conservation efforts, and local cultures.
• Sales and Marketing : Develop and implement sales strategies to generate revenue for the startup company. You must work to meeting sales targets
• Feedback Collection: Solicit feedback from clients post-travel to gather insights, evaluate service quality, and identify areas for improvement, fostering continuous enhancement of our client offerings.
• Product Development: Collaborate with the product development team to innovate and expand our client\’s portfolio of destinations, products, and services, aligning with market trends and customer preferences to drive business growth.

Key Skills and Qualifications:

• Exceptional marketing skills and customer service skills with a passion for creating memorable experiences.
• Clear and persuasive verbal and written communication abilities.
• Strong organizational and time-management capabilities, with keen attention to detail.
• Comprehensive knowledge of safari destinations, wildlife conservation, and local cultures.
• Proficiency in travel and office software, including computer reservations systems and GDS systems.
• Demonstrated problem-solving skills and ability to handle crises effectively.
• Proven sales acumen with a track record of meeting or exceeding targets.
• Bachelor’s degree in tourism, hospitality, business, or related field preferred.
• Prior experience in travel consulting or safari planning roles is advantageous.
• Fluency in English; knowledge of additional languages beneficial.
• Flexibility to work evenings and weekends as needed to accommodate client schedules.