Main Responsibilities

• Schedule routine maintenance and troubleshooting of tracking systems and hardware
• Monitor real-time tracking systems for accurate data capture and alert management.
• Investigate irregularities in tracking data, report incidents, and provide timely solutions.
• Respond to client queries related to tracking system performance or usage.
• Train clients or end-users on how to use tracking platforms effectively.
• Maintain accurate logs of installations, service activities, and client configurations.
• Prepare reports on tracking performance, system usage, and fleet behavior.
• Ensure compliance with industry and company standards during installations.
• Collaborate with other departments such as customer service and operations to support field activities

Key Competencies and Qualifications

• Bachelor Degree in Administration or Technical Management or any equivalent qualification.
• 3 Years’ of relevant experience.
• Strong analytical skills and keenness to details.
• Possess a solid customer service attitude.
• Excellent communication skills both verbal and written.
• Ability to work in a fast-paced environment.
• Ability to work and effectively communicate with senior-level business partners.