Kempinski Hotels S.A. is Europe’s oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the ‘Hotelbetriebs-Aktiengesellschaft’.

Summary

Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within their departments. He/She will be required to uphold company policies and requirements at all times.

Key Responsibilities

Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:

• Carry out or arrange for the carrying out of routine and emergency technical equipment maintenance, including system housekeeping and security procedures.
• Coordinate on equipment maintenance during banquet and other functions to ensure smoother operation is held and to ensure that equipment are back in inventory in good state of repair.
• Provide technical support to guests in banquets and all other areas including technical equipment when appropriate.
• Monitor and maintain adequate supplies of peripherals (cables, connectors, spares etc.).
• Ensure that the Kempinski Code of practice is upheld at all times and possesses a thorough knowledge of all standard operating procedures.
• Assist in the purchase of all AV equipment
• Maintain the AV control room(s) and to maintain the inventory of AV equipment in the hotel.
• Maintain current and up to date specifications of AV equipment with the Coordination of the IT Manager.
• Perform routine inspection of all maintenance operational areas and report any equipment malfunction to the IT Manager.
• Monitor the implementation of all energy conservation procedures and report any irregularities and non-compliance to the IT Manager.
• Manages and maintains Database Management Systems
• Ensure database integrity and security is maintained, data storage, archiving, backup and recovery procedures are functioning correctly
• Prepare crystal reports
• Solve technical and operational challenges in the scope of IT reported by users.
• To support computers in hardware and software malfunction in coordination with all the departments.
• To manage and prioritize any IT problems, impacting either revenue and/or the guest for quick resolution and pro-actively seek for preventative maintenance.
• Maintain complete record of the systems related inventory.
• Coordinate the timely repair of the faulty computer systems and equipment.
• Establish and maintain procedures of the backup and restoration of all data and programs in the system.
• Coordinate the data and emergency procedures in the event of system failure.
• Enforce security procedures for the timely revision of user access rights and passwords for all applications and network system.
• Keep all systems and software up to the current release.
• Advise hotel management on the existing and future systems being developed/implemented.
• Coordinate the investigations and timely of software faults reports or enhancement requests and maintain proper logs.
• Set up and maintain the office automation systems in the hotel.
• Support Systems, local area network, and wide system office.
• Handle all administrative in the information system office.
• Assist the users on the use of the information systems in the hotel.
• Prepare and maintain documentation n all hotel software applications.
• Maintain and inventory listing of all computer hardware in the hotel.

Skills, Knowledge and Expertise

• Degree/ Diploma in IT from a recognized learning institution
• No work experience is required
• Less than one year since completion (2023/2024)
• Kenyan Citizen
• Completed coursework (If even if not graduated)
• Ability to work and communicate in a multinational environment
• Excellent grooming skills and must be well-versed in professional and personal etiquette
• Good Communication skills
• Outgoing with a positive learning attitude.