About the Job:

• As a Trainer, you will closely work with the Training Manager and help him/her provide standard or specialized teaching, technical training or counseling in a designated area as per Company requirements.

Key Responsibilities:

• New Projects: Implement trainings for new projects smoothly right from selection of the trainees to certification
•  Maintain and observing quality standards in content delivery
• Provide timely training feedback to Training Manager
• Training Allowance: Ensure that training allowance budgets and final payouts are accurate, aligned with organisation’s data and requests are sent on time.
• New Workflows: Liaise with the AMs, QA and TL of the projects which have new workflows and ensure that the new instructions are well relayed to the agents, assess agents’ grasp based on the performance indicators and certify the agents after training.
• Refresher Training: In case of any need for refresher training as may be requested by the AMs, assess the areas of need and conduct the refresher training to address the problem.
• Induction: Conduct Induction training for all new employees.
• Training Material: Source and compile training material and keep training material up-to-date
• Support the organization’s course rollout and implementation
• Support learners during training and collect training data/course feedback for each cohort.
•  Manage and keep track of learner progress and performance through the e-Learning platform.
•  Other duties as may be assigned

Minimum Qualifications:

• A Bachelor’s Degree in Education, Business Administration or Human Resource Development with a focus on learning and development/ training, Organizational Development, or other related fields.
• Certification in training/ or as a trainer, with a minimum of 2 years training experience is an added advantage
• Experience in workforce development/ learning and development.
•  Experience in teaching/ training young adults.

Preferred Qualifications:

• A Bachelor’s Degree in Computer Science with a focus on learning and development/ training or; 2 to 3 years experience in training within the BPO industry for technical assignments
• Certification in training/ or as a trainer
• Fluency in both English and Kiswahili as a language of instruction.
• Knowledge and experience of computers and computer packages.
• A good understanding of e-Learning techniques. Participation in an online or blended program
• Experience teaching/training in underprivileged communities