15 Apr 2019

Training Coordinator at Ole-Sereni

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Monitor staff performance with the aim of ensuring adherence to standards operating procedures and policies.


  • Degree or Diploma in Hotel and Restaurant Management or Hospitality Management or related major;
  • 2 years experience in the hotel or related professional area;
  • Good eye for detail
  • Good communication skills both verbal and written
  • Energy and enthusiasm to motivate and engage others
  • Integrity and approachability.
  • Leadership and strong management skills.
  • Professional, ethical and persuasive
  • Strategic, analytical, critical and creative
  • Knowledge and expertise in training and instructional methods
  • Well organised, with the ability to manage own time and prioritise workload.
  • Proactive in seeking ideas and driving improvement as well as in implementing changes.


  • Conduct audits on staff performance based on the hotel standard operating procedures
  • To ensure that all staff are well groomed as per the hotel grooming standards as stipulated in the Employee Handbook
  • Conduct Training Needs Analysis – Analyze and identify soft-skills gaps within the organisation through engagement survey, audits and interaction with all levels of staff
  • In Liaison with the Training Manager to design, develop or customize/modify training programmes to meet training gap.
  • Deliver training for selected groups of organization employees in coordination with the Training Manager.
  • To organise safety, first aid, fire prevention and control programmes for all employees in coordination with the Training Manager/Chief Security Officer/Human Resource Manager.
  • To analyse guest complaints for identifying areas which require improvement, and handling training requirements for these areas
  • To send proper reports – in the stipulated time period
  • Performs special duties as required or designated by the Training Manager and General Manager.
  • Participate in the hotel’s social responsibility programme
  • To comply with company regulations as stipulated in staff handbook, regarding uniform, timekeeping and general conduct.
  • To comply with any statutory and legal requirement for fire, licensing, health and safety and to ensure that you are working in accordance with these requirements.

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