15 Apr 2019

Training Coordinator at Ole-Sereni

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Monitor staff performance with the aim of ensuring adherence to standards operating procedures and policies.

Qualifications

  • Degree or Diploma in Hotel and Restaurant Management or Hospitality Management or related major;
  • 2 years experience in the hotel or related professional area;
  • Good eye for detail
  • Good communication skills both verbal and written
  • Energy and enthusiasm to motivate and engage others
  • Integrity and approachability.
  • Leadership and strong management skills.
  • Professional, ethical and persuasive
  • Strategic, analytical, critical and creative
  • Knowledge and expertise in training and instructional methods
  • Well organised, with the ability to manage own time and prioritise workload.
  • Proactive in seeking ideas and driving improvement as well as in implementing changes.

Responsibilities

  • Conduct audits on staff performance based on the hotel standard operating procedures
  • To ensure that all staff are well groomed as per the hotel grooming standards as stipulated in the Employee Handbook
  • Conduct Training Needs Analysis – Analyze and identify soft-skills gaps within the organisation through engagement survey, audits and interaction with all levels of staff
  • In Liaison with the Training Manager to design, develop or customize/modify training programmes to meet training gap.
  • Deliver training for selected groups of organization employees in coordination with the Training Manager.
  • To organise safety, first aid, fire prevention and control programmes for all employees in coordination with the Training Manager/Chief Security Officer/Human Resource Manager.
  • To analyse guest complaints for identifying areas which require improvement, and handling training requirements for these areas
  • To send proper reports – in the stipulated time period
  • Performs special duties as required or designated by the Training Manager and General Manager.
  • Participate in the hotel’s social responsibility programme
  • To comply with company regulations as stipulated in staff handbook, regarding uniform, timekeeping and general conduct.
  • To comply with any statutory and legal requirement for fire, licensing, health and safety and to ensure that you are working in accordance with these requirements.

How to Apply

Click Here To Apply






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