Job Summary

• The role holder will play a crucial role in ensuring that our check off and SME lending staff are equipped with the knowledge and skills necessary to effectively manage and disburse checkoff and SME Loans. He/She should be responsible for designing, delivering and evaluation training programs that align with our organizational objectives and regulatory requirements.

Job Details

Critical deliverables

• Training Completion Rate: The percentage of employees who complete assigned training programs.
• Training Satisfaction Ratings: Feedback from employees on the quality, relevance, and effectiveness of training programs.
• Training-Related Costs: Total costs associated with training programs, including instructor fees, materials, and technology.
• Training ROI: The return on investment for training programs, measured by the impact on employee performance, productivity, and business outcomes.
• Time to Proficiency: The average time it takes employees to achieve proficiency in new skills or knowledge acquired through training.

Requirements

Education

• Bachelor’s degree in Human Resources/ Education, Business Administration or similar field

Experience 

• At least 5 years’ experience in adult learning theory and instructional design principles.
• Knowledge of performance management and talent development processes in a competitive Sales environment Experience in driving lending products/ processes training initiatives end-to-end
•  CertificationsSales Certification

Knowledge & Skills

• Needs Assessment: Conduct regular needs assessments to identify training gaps and opportunities within the checkoff and SME loans departments.
• Training Program Development: Develop, design, and implement comprehensive training programs covering topics such as loan processing, underwriting, risk assessment, compliance, and customer service.
• Curriculum Development: Create and maintain a comprehensive training curriculum, ensuring it is up-to-date, relevant, and aligned with industry best practices.
• Training Delivery: Deliver training sessions effectively, utilizing a variety of instructional methods and technologies.
• Performance Measurement: Track and measure the effectiveness of training programs, analysing outcomes and making recommendations for improvement.
• Compliance Training: Ensure that staff members receive adequate training on relevant compliance regulations and industry standards.
• Stakeholder Management: Collaborate with department heads and managers to identify training needs and ensure alignment with business
• Excellent creative and strategic problem solving skills (i.e. problem definition & structuring, analysis definition, insight generation & recommendation generation)
• Excellent communication skills especially with top management and other stakeholders
• Ability to drive the execution of new products, from inception to implementation
• Strong negotiation and Presentation skills