Role 

This is a full-time on-site role for a Training Manager located in Malindi. The Training Manager will be responsible for developing and implementing training programs, assessing training needs, conducting training sessions, and evaluating the effectiveness of training programs. They will also collaborate with various departments to identify training requirements and ensure compliance with company standards and procedures. Additionally, the Training Manager will develop training manuals, multimedia visual aids, and other educational materials.

Key Responsibilities:

• Drive Company Vision and Values: Implement training activities that reflect and promote our company’s vision, mission, values, and philosophy.
• Strategic Alignment: Collaborate with Heads of Departments to identify and address both employee and resort development needs, ensuring all training efforts support our strategic objectives.
• Program Development: Design and develop comprehensive training programs that include product knowledge, company policies, on-the-job skills, customer service excellence, and leadership development.
• Needs Assessment: Conduct thorough needs assessments to tailor training initiatives specifically to the requirements of our team and the resort.
• Training Delivery: Facilitate the effective delivery of both internal and external training programs, equipping employees with the necessary tools and knowledge to excel in their roles.
• Effectiveness Measurement: Continuously measure and evaluate the effectiveness of training programs to ensure a strong return on investment and to drive continuous improvement in customer service standards.

Qualifications

• Experience in designing and delivering training programs
• Knowledge of instructional design principles and adult learning methodologies
• Strong presentation and facilitation skills
• Excellent communication and interpersonal skills
• Organizational and multitasking abilities
• Strong problem-solving and decision-making skills
• Ability to work effectively in a team
• Prior experience in the hospitality industry is a plus
• Bachelor’s degree in Hospitality Management, Human Resources, or a related field