Role Objective:

This role serves to ensure that the transformation program is delivering measurable value, and that decision-makers have the insights needed to guide transformation programs effectively. This role is responsible for defining, tracking, and reporting on key performance indicators (KPIs), financial benefits, and operational improvements across the portfolio. The lead ensures that transformation programs deliver on promises by monitoring performance and benefits realization, providing data-driven insights, and driving continuous improvement based on analytics.

Key Functions: 

• Tracks and measures the performance and value realization of transformation programs across the portfolio.
• Provides analytics and insights to support informed decision-making and guide adjustments to the transformation strategy.
• Ensures that transformation programs deliver tangible business benefits and value, aligning with organizational objectives.
• Establishes a framework for benefits realization and ensures that outcomes are tracked, measured, and sustained post-implementation.

Responsibilities: 

Benefits Realization Framework Development

• Benefits Realization Strategy: Develop a comprehensive benefits realization plan to ensure that all transformation initiatives have clear, measurable business outcomes tied to EGH strategic objectives.
• Benefits Definition: Collaborate with transformation leads, business unit leaders, and finance teams to define specific, quantifiable benefits for each transformation project (e.g., cost savings, revenue growth, operational efficiency).
• Measurement Framework: Create a robust framework for measuring benefits, including financial, operational, and strategic KPIs. This includes defining baselines, target outcomes, and timelines for benefit realization.

Data Collection and Analytics

• Data Collection: Develop and manage the processes for collecting data on the performance of transformation initiatives. This includes working with project teams to gather data on KPIs, financial performance, resource utilization, and risk mitigation.
• Advanced Analytics: Use advanced analytics techniques (e.g., predictive modeling, trend analysis) to provide insights into how the portfolio is performing and to forecast the future impact of transformation initiatives.
• Business Intelligence Tools: Implement and oversee the use of business intelligence (BI) tools and dashboards that provide real-time visibility into portfolio performance. Ensure that data is accurate, up-to-date, and accessible to key stakeholders.

Performance Monitoring and Reporting

• Key Performance Indicators (KPIs): Define and track KPIs that measure the success of the transformation portfolio, including on-time delivery, cost control, risk management, and business impact (e.g., revenue growth, cost reduction, customer satisfaction).
• Portfolio Dashboard: Develop and maintain a portfolio performance dashboard that provides an at-a-glance view of project health, risks, and benefits realization. Ensure that the dashboard is used by senior leadership and the Transformation Steering Committee for ongoing decision-making.
• Regular Reporting: Provide regular reports on portfolio performance, highlighting areas of success, underperformance, and potential risks. Tailor these reports to different stakeholders, including executive leadership, transformation leads, and business unit heads.

Benefits Tracking and Validation

• Benefits Tracking Process: Implement a structured process to track benefits throughout the project lifecycle, from initial business case development to post-implementation reviews. Ensure that benefits are tracked against the baseline and that adjustments are made when necessary.
• Benefit Validation: Work with finance and business unit teams to validate that the claimed benefits of transformation initiatives are being realized in practice. This includes ensuring that cost savings, revenue enhancements, and other benefits are accurately reflected in financial statements and operational metrics.
• Post-Implementation Reviews: Lead post-implementation reviews to evaluate whether the projected benefits of completed projects have been achieved. Identify any gaps between expected and actual outcomes and recommend corrective actions.

Continuous Improvement and Optimization

• Insights for Decision-Making: Provide data-driven insights to support portfolio optimization, helping leadership prioritize or reprioritize initiatives based on their current performance and forecasted benefits.
• Portfolio Adjustments: Use insights from analytics to recommend adjustments to the transformation portfolio, such as shifting resources, accelerating high-value projects, or deprioritizing underperforming initiatives.
• Lessons Learned: Document and share lessons learned from both successful and underperforming initiatives to inform future transformation efforts and improve portfolio management practices.

Financial and Operational Benefits Realization

• Financial Benefits Tracking: Collaborate with finance teams to track the financial benefits of transformation initiatives, ensuring that cost savings, revenue growth, and return on investment (ROI) are measured and reported accurately.
• Operational Efficiency: Track operational improvements, such as increased process efficiency, reduced cycle times, and improved resource utilization, ensuring that transformation projects deliver on their operational goals.
• Strategic Benefits: Ensure that strategic benefits (e.g., market share growth, improved customer experience, enhanced brand reputation) are also tracked and reported, in alignment with the EGH long-term vision.

Risk and Opportunity Analysis

• Risk Insights: Monitor risks across the portfolio, using data analytics to identify potential risks early and provide insights into how these risks might impact benefits realization. Work with the Transformation Portfolio Lead to ensure that risk mitigation strategies are in place.
• Opportunity Identification: Identify emerging opportunities for value creation across the transformation portfolio, whether through new initiatives, technology optimization, or improved processes.

Stakeholder Engagement and Communication

• Stakeholder Reporting: Provide tailored insights and reports to various stakeholders, including executive leadership, transformation leads, and business unit leaders, to ensure they understand the status of benefits realization and areas of improvement.
• Transparency: Ensure that there is full transparency in how performance data is collected, analyzed, and reported, fostering trust and ensuring alignment with EGH strategic objectives.
• Collaborative Approach: Collaborate with other transformation leads, such as the Business Transformation Lead and the Enterprise Architect, to ensure that insights and analytics are integrated into their planning and execution processes.

Long-Term Sustainability of Benefits

• Sustaining Benefits: In collaboration with Equity Group Foundation, ensure that the benefits delivered by transformation projects are sustainable over the long term. Develop mechanisms to track the ongoing realization of sustainability benefits in line with Sustainable Development Goals after the projects have been completed.
• Continuous Benefits Tracking: Implement processes for continuous monitoring of benefits, ensuring that value is maintained and enhanced as EGH evolves.
• Reinforcement Programs: Work with the Organization Change Management Lead to implement reinforcement programs that ensure internal members and business units continue to use the new tools, processes, and capabilities that have been introduced.

Qualifications

Requirements

• Bachelor’s degree in commerce, BBIT, Business Analytics, Management Science
• Professional qualification in quality analysis, monitoring and evaluation preferred
• At least 5 years in business analytics and reporting.
• Understanding of agile project methodologies essential to measure project efficiency, programming languages (python, java, SQL etc.) essential for data analytics and foundational IT principles (development, microservices, platforms / infrastructure) essential for engagements when discussing technology performance, stability and scalability.
• Ability to conduct monitoring and evaluation and generate executive project performance reports.