Main purpose of job:

To schedule transport requests and support the Transport team in the daily running of the transport services.

Job holder will have a responsibility of making sure all transport requests are scheduled into the transport booking system, all drivers are informed of their itineraries and all administration handled effectively.

• Managing, coordinating and scheduling daily transport requests via online transport booking system.
• Management of driver schedules optimizing working hours/shift system for greater efficiency of the section and to also ensure drivers get adequate rest.
• Monthly reporting on various aspects of the section including overtime hours and number of monthly bookings, Rota for safaris, visits programs, weekend and holidays.
• Developing and monitoring monthly driver’s roster schedule and coordinating drivers leave and off days.
• Communicating effectively with clients to provide updates on delivery times, delays, and relevant information.
• Maintaining phone contact and/or use vehicle tracking system to maintain contact with the drivers as a means of ensuring smooth flow of operations.
• Work with security team on ensuring compliance of Security Policy for field trips.
• Provide and maintain good customer service and solve problems. As an integral part of the team ensure that customers are highly regarded and receive exceptional service.
• Communicating effectively with clients to provide updates on delivery times, delays, and relevant information.
• Responsibility for maintaining customer feedback database on transport services
• Coordinates monthly drivers meetings in consultation with Transport Manager
• Advising the Transport manager on drivers’ performance and behavior.
• Identifying areas for process improvement and contributing to strategies for operational efficiency e.g. optimization of fleet management system capabilities in relation to transport bookings.
• Monitor taxi usage by ensuring appropriate and optimal utilization of taxi resources in accordance with the transport policy.
• Monitoring and evaluation of taxi services contract performance to ensure compliance with set KPIs and customer satisfaction.

Requirements

Essential qualifications, skills and experience 1 

• Experience in transport planning-rostering and scheduling & good IT skills
• A Diploma or it’s equivalent
• Possess good oral and written communication skills
• Evidence good customer service skills including ability to handle difficult customers while working under pressure
• Experience working with fleet management systems (FMS)

Desirable qualifications, skills and experience 

• Have previous first-hand experience of supervising a large team of drivers in a busy environment.

Required behaviours 

• Managing a Quality Service, Delivering at Pace, Communicating and Influencing, Working Together