Responsibilities

• Provides information to staff members and delegations on entitlements, policy and procedures on official travel, removal of personal effects arrangements in accordance with governing rules and regulations
• Review travel and shipment requests in Umoja to ensure conformity with applicable rules
• Calculates air fares and constructs itineraries for staff and defendants, delegations and non-staff (consultants, meeting participants and contractors) traveling on official business in line with the most economical and direct route
• Liaises with contracted travel agency on complex itineraries and issuance of tickets
• Approves travel and shipment authorizations including amendments
• Calculates and records lump-sum entitlements
• Request and record refunds in Umoja Perform partial and complete cancellation of Travel Requests in Umoja, if applicable Process expense reports that are routed to travel unit in accordance with rules and regulations
• Co-ordinates arrangements for removal of personal effects for staff members worldwide including registering shipments and insurance coverage, insurance claims and reviewing invoices
• Provides Umoja support on travel related issues to staff members
• Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making
• Performs ad-hoc duties as required.

Competencies
PROFESSIONALISM:

• Knowledge of travel related processing requirementsAbility to recognize and act in the face of conflicting priorities
• Ability to perform analysis, modeling and interpretation of data in support of decision-making
• Shows pride in work and in achievements
• Demonstrates professional competence and mastery of subject matter
• Is conscientious and efficient in meeting commitments
• Observing deadlines and achieving results
• Is motivated by professional rather than personal concerns
• Shows persistence when faced with difficult problems or challenges Remains calm in stressful situations
• Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work

COMMUNICATION:

• Speaks and writes clearly and effectively Listens to others, correctly interprets messages from others and responds appropriately
• Asks questions to clarify and exhibits interest in having two-way communicationTailors’ language, tone, style and format to match audience
• Demonstrates openness in sharing information and keeping people informed

CLIENT ORIENTATION:

• Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view
• Establishes and maintains productive partnerships with clients by gaining their trust and respect
• Identifies clients’ needs and matches them to appropriate solutions
• Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems
• Keeps clients informed of progress or setbacks in projects
• Meets timeline for delivery of products or services to client.

Requirements

Education

• Completion of high school diploma or equivalent is required.

Job – Specific Qualification

• Specialized Travel Agent training (such as IATA certification or equivalent) is required

Work Experience

• A minimum of five (5) years of progressively responsible experience in travel administration, travel rate construction, routing, and travel reimbursement, or related area is requiredThe minimum years of relevant experience is reduced by two years for candidates who possess a first-level University degree   Working experience in Enterprise Resource Planning (ERP) systems is required   Three (3) years of working experience in the UN system or similar international organization is desirable   Experience arranging travel for large group of meeting participants is desirable   1 year or more of experience in data analytics or related area is desirable.

Languages

• English and French are the working languages of the United Nations SecretariatFor the position advertised, fluency in English is requiredKnowledge of another official United Nations language is desirable.