Detailed Responsibilities

• Confirm bookings in accordance with company procedures
• Develop Relationships with Agents
• Travel Design
• General
• Quoting Bookings
• Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both Governors Aviation and the agent.
• Respond to quotes requests timeously.
• Understand the agents/guests needs in each quote, if email doesn’t help to clarify then call the agent.
• Quote on Scheduled routes.
• Quoting on unscheduled/Charter routes.
• Explain in full detail all quotations for scheduled and charter flights which should be recorded on email for future reference.
• Follow up on all outstanding quotes with the agents/clients.
• Once an agent confirms their booking in writing, the booking can be confirmed on the system and Ts and Cs will apply.
• Ensure that bookings are correctly captured.
• Agents/clients to be invoiced timeously and ensure that payments are made as per the terms and conditions.
• Understand the cancellation policy and apply accordingly.
• Ensure to flag all VIP guests to the Governors Aviation Operations team so that personalized service can be provided.
• For special needs/high risk guests, follow the customer care protocol to ensure the guests are safe to travel in the planned journey from a flight perspective.
• Liaise with the Reservations Manager on sales potential and any developments on the agent relationship for all bookings.
• Communicate continuously with agents and delivering service excellence at all times (Including office visits).
• Build relationships with agents based on trust and support, knowing their business trends and guests needs.
• Orientate yourself with the various booking Platforms – Wilderness Window, Tourplan, Aero CRS and Shedwin.
• Good understanding of the Governors’ Camp collection as well as the Wilderness Camp products and logistics.
• Tailor-make itineraries to suit guest needs and budgets.
• Respond to enquiries timeously and prepare quotes.
• Confirm and invoice bookings.
• Finalize bookings and ensure payment is collected.
• Stand in as necessary for fellow travel designers and cover their desks fully.
• Relationship Management with agents that you will get to work with.
• Deal with walk in enquiries professionally and efficiently.
• Keep Updated on company policies, procedures and system updates (Both for Governors Aviation and Governors/Wilderness).
• Ensure a close working relationship with Governors Aviation operations so that guests can have a seamless experience from making the reservation to experiencing the flight service/s.
• Assist in educating Travel Designers on Governors Aviation Processes and Services.
• Capturing of Reservations (This will be on a request basis, covering in Governors Aviation Reservations absence as necessary)
• Integrate Governors Aviation Reservations from WISH into Schedwin.
• Investigation of errors discovered in reservations, follow up with the consultant and amend as necessary.
• Send written confirmation on reservations to travel designers.
• Furnish Governors Aviation Operations department with information for each booking.
• Capture all staff bookings.

CANDIDATE PROFILE

Qualification

• Degree or Diploma in Tourism

Experience

• Minimum 2 years’ experience in Travel Design and Safari Tourism
• Aviation reservations experience is an added advantage
• Experience in handling customer relationship
• Computer Literate
• Problem solver and good with guest interaction