One Acre Fund is a nonprofit organization that supplies smallholder farmers in East Africa with asset-based financing and agriculture training services to reduce hunger and poverty.

About the Role

In the Duka, you’ll deliver positive experiences for customers as they learn, shop and get support. You’ll exhibit composure as you learn from each new challenge and become experienced at uncovering customers’ needs, then following through with meaningful solutions. Not only are you the first person customers meet when they enter the store, but you’ll be the person who guides them — advising, selling, and even setting up their new products. You perform other roles within the store too, whether it’s maintaining visual merchandising or assisting team members. As a Duka Assistant, you’ll provide excellent customer service support to our customers, including answering questions about products, processing transactions, and maintaining the appearance of the shop. The ideal candidate will have a passion for agriculture and excellent Customer Service.

Responsibilities

• Greet customers and provide exceptional customer service including resolving customer complaints in a professional and timely manner
• Make recommendations to clients based on their specific needs, explain the benefits of various products and suggest products based on their needs.
• Operate the mobile payments register and process transactions accurately while keeping accurate records
• Stock shelves and maintain a clean and organized Duka
• Assist with inventory management, including ordering, receiving and stocking shipments
• Maintain knowledge of products and promotions.
• Collaborate with team members to ensure the Duka is meeting sales goals
• Continuously develop knowledge of the industry and new products
• Provide feedback to management on customer preferences and Duka performance
• Manage one or more Duka temporary support staff who will support in daily tasks

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Sales and marketing experience especially in retail
• Excellent Communication and Customer Service
• Knowledge in Ms Office /Google suits
• Knowledge in English and Kiswahili
• KCSE Certificate
• Ability to work in a team

Preferred Start Date

As soon as possible

Job Location

Suswa, Murungaru,Kenya

Benefits

Health insurance, paid time off

Eligibility

This role is only open to citizens or permanent residents of Kenya