Responsibilities

Manage the office operations at the Kakamega HQ office

• Independently oversee and execute daily office operations to maintain high-quality standards and exceptional service provision to 350+ staff in our Kakamega HQ.
• Serve as the first point of contact for visitors, suppliers, customers, and employees entering the office.
• Own the staff ID card printing process and ensure all staff receive their ID cards within the agreed SLAs.
• Manage office access ensuring adherence to access protocols and reporting of accurate data.
• Implement cleaning and maintenance schedules and ensure they are carried out in line with the relevant SOPs.
• Monitor and pay recurring service bills on time to avoid service downtimes. Update relevant trackers with payment information.
• Implement all health and safety standards in the office as per Health, Safety, and Security guidelines.
• Proactively and accurately identify substantial areas of improvement in the office and design and implement process improvements with minimum manager support.
• Independently scope and manage low-complexity office management projects with oversight from the manager.

Asset and consumables management

• Manage office assets, ensuring that fixed assets are appropriately booked and returned.
• Ensure the effective and economical use of equipment and consumables in the office.
• Monitor consumable levels and place procurement orders on time.
• Perform end-month stock counts and update the consumables trackers regularly.

Event Management

• Provide support for all events happening at the office, including setting up spaces/meeting rooms and securing service providers.

Team management

• Manage the Facility Services Officers and cleaning casuals deployed to the office.
• Develop a performance culture through mentorship.
• Identify and facilitate opportunities for their professional growth and development

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Diploma in Business Administration, Office Management, Public Administration, or a related field
• 2–3 years of experience in office administration, facilities management, or operations
• At least 1 – 2 years in a supervisory or team leadership role
• Experience managing office operations, assets, vendors, and service providers
• Ability to implement SOPs, manage workflows, and improve processes
• Proficiency in Microsoft Office (Excel, Word, Outlook) and basic digital tools
• Experience supporting events or office logistics at scale
• Basic procurement or budget tracking exposure
• Hospitality experience is an added advantage.