As a Zone Supervisor, you are directly responsible for sales in your retail zone. You will help in understanding the needs of our customers and help shape the future of businesses across all channels and use technology to connect with customers.

You will report to an Area coordinator who oversee multiple Zones within the area

Responsibilities

• Achieve sales, repayment and impact targets for your zone.
• Manage multiple channel performance through the entire business cycle simultaneously, working with teams and serve as the primary contact for all zonal performance.
• Provide technical support and training to Duka Assistants and Field Agents by setting up and facilitating weekly meetings.
• Define and manage task planning for Duka Assistants and Tupande Agents
• Oversee the management of the tree nursery in the zone with a dotted reporting line to the Tree Advisor
• Accomplish inventory ordering, data entry and merchandising.
• Oversee the control environment at the Duka
• Build your teams through hiring, training and performance management
• Support, plan and implement a promotion programs for your zone.
• Assist customers in understanding their needs, articulate important differentiators and typical customer buying journeys, and generally display a passion for our program.
• Support your team to create sales opportunities for customers

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Degree or diploma in a related field
• 2+ years of experience in a sales, partner, or channel manager role
• Knowledge in Data analysis and inventory management
• Sales and marketing experience especially in retail
• Excellent Customer Service
• Basic Knowledge in Google sheets or MS excel (can perform basic functions)
• Knowledge in English and Kiswahili
• Work towards achieving the strategic goals.
• Work in a team