Job Summary

To provide operational support in the underwriting processes. Act as the point of contact/reference for the underwriting section in the face of the customer ensuring end to end service management. Always maintain a high degree of proficiency with relevant stakeholders in order to deliver on the work outputs and ensure alignment to all laid down governance and control requirements through the process.

Job Description

• Ensuring renewal notices with appropriate terms are sent 60 days to renewal.
• Policy document issuance within stipulated TAT.
• Assist claims department by providing the required documents and details immediately
• Approve and manage major quotations
• Ensure retention of existing accounts
• Assist in credit control
• Overseeing retention portfolio in line with business strategy.
• Controlling loss by assessing risk, conducting analysis and recommending policy solutions
• Identifying portfolio risks resulting from client’s underlying business practices, underwriting investigations or fraud exposure.
• Coordinating with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives.
• Supporting review, acceptance or denial of new or renewal business after carefully reviewing all information.
• Proactively address escalated customer issues.
• Driving growth through collaborative engagements with various distribution channels, insurance brokers, agents, banc assurance with enhanced service accessibility & client reach.
• Meeting with customers, agents and brokers to negotiate coverage, price and service delivery.
• Calculating group and individual renewal rates based on customers’ background, industry and demographic information.
• Providing high level of assistance to help with review, classification, and rating of applications.
• Offering friendly and efficient service to customers, handling challenging situations with ease

Education and Experience Required:

• Bachelor’s degree in insurance or business-related field
• Progress in Insurance Professional Qualification
• At least 3 years’ experience in underwriting