The purpose of the role is to provide quality underwriting outcomes for the Commercial/Personal lines underwriting function through effectively maintaining underwriting standards and providing quality client and broker service. Must be multi skilled with the ability to mentor and train jnr underwriters and have high technical knowledge.

PRINCIPAL ACCOUNTABILITIES

• Underwrites in accordance with standards, policies and procedures.
• Ensures that all documentation is issued, checked and authorized prior to dispatch.
• Ensures queries are resolved in line with company standards.
• Ensures timeous and accurate management of mail count.
• Requests, monitors survey and survey requirements as per laid down procedures.
• Corrects unprofitable policies.
• Maintains service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Resolves escalated customer queries and complaints and provide feedback to customers on matters resolved.
• Shares knowledge on, and participate in, the creation of new standards, control systems and procedures to maintain service delivery.

KEY RESULT AREAS & PERFORMANCE INDICATORS

• Ensure Renewal Retention at 95%
• Issue policy documents within 30 days from receipt of full documentation
• Issue policy endorsements within 30 days from receipt of documentation
• Dispatch renewal notices in good time
• Respond to client queries promptly
• Proper risk selection. Maintain loss ratio of portfolio  at 40%
• Ensure premium payment- issue cancellation notices and cancel policies as necessary.
• Release quotations in at most 48 hours from receipt

KNOWLEDGE AND EXPERIENCE

Qualifications:

• 1st Degree & progress towards ACII qualifications
• 4 years’ experience in a similar role

SKILLS AND COMPETENCIES

• Analytical, Negotiation, Risk Assessment
• Marketing and customer relations