Key Responsibilities

• Build and maintain relationships with current and potential customers by networking and providing personalized and quality customer service to share and clarify information and maximize company brand.
• Maintain good relationship with Insurance intermediaries (brokers/Agents) and other sources of business whom we deal with on daily basis in the organisation.
• Maintaining good relationship with service providers e.g. vets & agronomists contracted by the company for specialised services.
• Recruit new intermediaries in line with company guidelines
• Maintaining proper records of all the agriculture business written within the organisation including at branches.
• Training of intermediaries and internal sales force on agriculture insurance business.
• Prepare sales reports as may be required from time to time
• Field visits for risk assessments/survey from time to time
• Preparation of detailed report upon client visit with recommendations on risk improvement.
• Offer technical assistance to other business functions i.e branches, claims department, to serve clients on need basis.
• Ensure treaty re-insurance underwriting guidelines are adhered to in both underwriting work and in quotations
• Measure and optimize portfolio progress by reviewing and analysing underwriting data and monitoring industry best practices to identify opportunities for continuous improvement
• Maintain high standards of customer service by responding to clients’ enquiries (walk-in clients, telephone and emails) and efficiently address their issues
• In liaison with expert business partners, assist clients in identifying our products (policies) that suit their needs in line with insurance principles.

Requirements

Qualifications

• Bachelor’s degree in agriculture related field i.e. BSC – Agriculture, Agricultural extension, agriculture
• Engineering or related degree courses.
• Progress towards Diploma in Insurance (ACII or AIIK), (at least 3 papers or equivalent)

Experience

• 1 year experience in the insurance or financial services.
• Experience in a livestock or crop farm would be an added advantage

Competencies

• Understanding of insurance operations and concepts
• Knowledge of insurance products
• Knowledge of underwriting processes and procedures
• Technical competence in underwriting insurance risks
• Knowledge of insurance regulatory requirements
• Delivering results and meeting customer expectations
• Following instructions and procedures
• Coping with pressures and setbacks
• Analysing
• Relating and networking
• Presenting and communicating information
• Working with people
• Adhering to principles and values
• Achieving personal work goals and objectives