Family Bank (formely Family Finance Building Society) was registered as a Building Society in October 1984 in Kenya, under the Building Societies Act and commenced operations in the early 1985. Family Bank converted into a fully fledged bank in May 2007 and the main driver for our conversion was the need to offer a wider range of products and services to our customers.

Job Purpose:

The incumbent will be responsible for the below main job purpose:

• Supervisor: Responsible for overseeing all activities within the Digital Relationship Officers (DROs) team.
• Strategist: Responsible for deciding how to approach tasks and develop a plan to accomplish them.
• Communicator: Responsible for distributing information to Digital Relationship Officers (DROs) and stakeholders.
• Organizer: Responsible for keeping track of and structuring various tasks, Digital Relationship Officers (DROs) and documents.
• Goal setter: Responsible for determining the goals that Digital Relationship Officers (DROs) will work toward.

Key Responsibilities:

• Supervising the day-to-day activities of Digital Relationship Officers (DROs) involved in prospecting and building relationships with current customers in order to effectively sell Digital products.
• Coach and develop Digital Relationship Officers (DROs) to achieve quality performance, setting priorities and attaining career development goals.
• Work with internal marketing staff to determine the most effective campaigns for a geographic area.
• Map and provide timely route plans in conjunction with Head of sales and Branch Managers.
• Pick training needs from staff in your region to ensure standardized product training.
• Identify opportunities to strengthen client relationships and encourage staff to up-sell products and services.
• Develop scripts for Digital Relationship Officers (DROs) to use in emphasizing up selling, increasing channel usage and highlighting and new products or services.
• To work closely with all members of the DFS team and drive delivery of the annual DFS targets which is a combined number across the branch network.
• To develop and implement sales plans across with Digital Partners to increase sales across digital channels.
• Provide timely reports to Head of Sales for the region on performance.
• Work with Branch team to provide continuous operations and product knowledge and training & Awareness for agents and Merchants on Anti Money Laundering (AML/CFT).
• Drive uptake of DFS products in the Branch as per agreed KPI’s.
• Ensure Family Bank Agents and Merchants are visible with the correct branding collaterals.
• Ensure that 95% of transactions are migrated to channels.
• Other official duties and responsibilities as allocated by management.

The Person:

The ideal candidate must possess the following:

Qualifications:

• University degree in Business related field.
• An MBA or Masters in Business related courses is an added advantage.
• A minimum of 2-3 years skilled experience in Digital Financial payments.
• Exposure to Digital channels processes and procedures is a MUST.
• Proven ability to drive the sales process from plan to close through cross-functional teams.
• Demonstrable experience as a Team Leader in sales, developing client-focused, differentiated and achievable solutions.
• Extensive knowledge in data analysis and performance tracking.

Key Competencies and Attributes:

• Understands the Banking Act and Central Bank of Kenya (CBK) prudential guidelines; high levels of professionalism and professional development.
• Excellent people management skills, team motivation and leadership competence.
• Candidate should be able to work regionally.
• Demonstrate the capability to build and maintains strong relationships.
• Good negotiation skills.
• Good listening skills.
• Pleasant and able to relate well in diverse social set ups and teams.
• Upholds high standard of Professionalism, integrity and respect for others