Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries.

Summary

Our client in the Hospitality Industry is seeking to hire a unit manager who will be coordinating all the departments within the food and beverage to ensure proper service delivery

Responsibilities

• Staff evaluation, promotion, and training.
• Coordination of all kitchen and service staff to ensure proper service delivery.
• Ensuring quality control in the food and beverage service.
• Plans all functions and events within the hotel.
• Settling out guest complaints.
• Ensures all costs within the department are kept low and ensures no waste in the kitchen and service department.
• Scheduling work amongst all staff working under them.
• Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity.
• Investigate and resolve complaints regarding food quality and service.
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner.
• Schedule staff hours and assign duties.
• Monitor compliance with health and fire regulations regarding food preparation and serving.
• Establish standards for personnel performance and customer service.
• Works to ensure proper coordination to ensure proper service delivery.
• Maintains food and equipment inventories, and keeps inventory records.
• Order and purchase equipment and supplies.
• Staffing and tasking of the restaurant and kitchen staff.
• Arrange for restaurant and kitchen equipment maintenance and repairs.
• Take dining reservations.
• Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.

Qualifications:

• Degree/Diploma in Hotel and Restaurant Management / Hospitality Management
• Or an Advanced certificate in food and beverage service and sales.
• Minimum 3 years working experience in the Food and Beverage department in a 3 or 4-star hotel.
• Perfect knowledge of food and beverage products and their production and service.
• Perfect computer knowledge and skills and ability to operate various hotel software.
• Excellent oral and written communication skills.
• Result-driven and team player.
• Good coordination skills.
• Passion for customer service and staff motivation.
• Time-conscious and able to meet set deadlines.
• High level of integrity and honesty.
• Good conflict resolution and analytical skills.
• Highly disciplined individual.
• Good trainer.
• Stamina and ability to work for long hours.
• Ability to adhere to set business systems and procedures