Responsibilities

• Staff evaluation, promotion, and training.
• Coordination of all kitchen and service staff to ensure proper service delivery.
• Ensuring quality control in the food and beverage service.
• Plans all functions and events within the hotel.
• Settling out guest complaints.
• Ensures all costs within the department are kept low and ensures no waste in the kitchen and service department.
• Scheduling work amongst all staff working under them.
• Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity.
• Investigate and resolve complaints regarding food quality and service.
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner.
• Schedule staff hours and assign duties.
• Monitor compliance with health and fire regulations regarding food preparation and serving.
• Establish standards for personnel performance and customer service.
• Works to ensure proper coordination to ensure proper service delivery.
• Maintains food and equipment inventories, and keeps inventory records.
• Order and purchase equipment and supplies.
• Staffing and tasking of the restaurant and kitchen staff.
• Arrange for restaurant and kitchen equipment maintenance and repairs.
• Take dining reservations.
• Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.

Qualifications:

• Degree/Diploma in Hotel and Restaurant Management / Hospitality Management
• Or an Advanced certificate in food and beverage service and sales.
• Minimum 3 years working experience in the Food and Beverage department in a 3 or 4-star hotel.
• Perfect knowledge of food and beverage products and their production and service.
• Perfect computer knowledge and skills and ability to operate various hotel software.
• Excellent oral and written communication skills.
• Result-driven and team player.
• Good coordination skills.
• Passion for customer service and staff motivation.
• Time-conscious and able to meet set deadlines.
• High level of integrity and honesty.
• Good conflict resolution and analytical skills.
• Highly disciplined individual.
• Good trainer.
• Stamina and ability to work for long hours.
• Ability to adhere to set business systems and procedures.